At Keeping Your Balance we love working with our clients and it's great to find out that our clients love us back!
We believe that "accounting is more than just crunching numbers, it's about providing insights into your business's health. We strive to provide stellar service and high value. We employ the latest cloud-based technologies to improve efficiencies and transparency."
We want to connect to our clients and readers not only as their accounting solution but as a small business as well. We asked Keeping Your Balance founder Becky Brown to share KYB's business success story:
Q: What prompted you to create KYB, SF's accounting firm in the "cloud" in 2005?
Our story is very simple and like many start-up businesses, the idea was conceptualized from a need for change and then a need to simplify working processes.
"I wasn't happy at my previous job and had just quit. I began doing part-time accounting for a friend while I was looking for another job. One client turned into two and two clients were then three. Suddenly I was receiving calls to come to a client's office on days I was not scheduled, 'I know it's Monday and you usually don't come to my office until Friday but can you stop by tomorrow?'
I realized that accounting demands were more than a mere one to two day a week task. Questions and issues came up at various times and that good accounting wasn't about being an in-house accountant but about having real-time accessibility to your accountant.
I decided that I didn't want to do this as an in-house accountant but wanted to work from my own office and be available to my clients in real-time. Needless to say, I never found that next full-time job, but I founded KYB."
Q: How did the name “Keeping Your Balance” come about?
"Actually, KYB's name really came up on the fly. I attended a networking conference and realized as I was signing up that I needed a name for my growing business. So, I had a "think tank" session on my couch with my girlfriends and Keeping Your Balance was born!"
Q: Why choose SF for KYB’s home base?
"Well, of course I lived in San Francisco, but it was also the best choice at the time. San Francisco has such a great support system for small businesses, and the accessibility in a city such as SF was perfect for my growing clientele."
In the days before Bill.com (founded 2006) and "the cloud" Becky used couriers, took clients who were close to her office so she could walk over anytime and used what technology was available (phone, email, Quickbooks software in its beginning stages) to become the real-time accountant that she knew small businesses needed.
Q: What are some important lessons you learned in growing your business?
"I learned not to go the cheapest route but to go the best route. Invest in education and training for yourself and your employees and use the latest and best software to make your business's operations extremely effective."
Q: What were some of the biggest challenges to starting a small business in San Francisco?
"Hiring was really difficult. It was difficult trusting and finding good people. A lot of people with less work experience came in with a sense of entitlement. They thought, I work in SF so now I'm going to make a bunch of money."
Small businesses need time to grow, and sometimes you need a lot of passion and hard work before you see the pay off.
Q: What’s your favorite part of coming to work?
"I love my team. They are a great group of people, we work hard but we also have a lot of fun! It also makes me happy when you hear a client mention one of your staff by name and say how much they appreciate what they have done for them or how great and responsive they have been."
At KYB, we appreciate our clients and always want to hear from them, become a part of Keeping Your Balance's cloud accounting family by contacting us, liking us on Facebook and following us on Twitter.
To learn more about some of the biggest issues facing start-ups today read the Huff Post Business article about the challenges start-ups need to overcome to be successful!